Definition of Informal Communication

Definition of Informal Communication
Definition of Informal Communication

Definition of Informal Communication

The communication which does not follow any pre-defined channel for the transmission of information is known as informal communication. This type of communication moves freely in all directions, and thus, it is very quick and rapid. In any organization, this type of communication is very natural as people interact with each other about their professional life, personal life, and other matter.

Example: Sharing of feelings, casual discussion, gossips, etc.

The informal communication is of four types:

Single Strand Chain: The communication in which one person tell something to another, who again says something to some other person and the process goes on.

Cluster Chain: The communication in which one person tells something to some of its most trusted people, and then they tells them to their trustworthy friends and the communication continues.

Probability Chain: The communication happens when a person randomly chooses some persons to pass on the information which is of little interest but not important.

Gossip Chain: The communication starts when a person tells something to a group of people, and then they pass on the information to some more people and in this way the information is passed on to everyone.

Key Differences Between Formal and Informal Communication

The following points are substantial, so far as the difference between formal and informal communication is concerned.

  1. Formal communication is also known by the name of official communication. Informal Communication is also known by the name of grapevine.
  • In formal communication, the information must follow a chain of command. Conversely, the informal communication can move freely in any direction.
  • In formal communication, full secrecy is maintained, but in the case of informal communication maintenance of secrecy is a very tough task.
  • Formal communication is written, whereas Informal communication is oral.
  • Formal communication is time-consuming as opposed to Informal communication, which is rapid and quick.
  • Formal communication is more reliable than Informal communication.
  • Formal communication is designed by the organization. Informal communication starts itself due to the urge of ‘human to talk’.
  • In formal communication, the documentary evidence is always available. On the other hand, in the case of informal communication, the supporting documents are not available.


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