Differences between Formal and Informal Communication:
Someone said correctly “The very attempt of, not to speak, speaks a lot.” Communication plays a crucial role in our life, as people interchange their ideas, information, feelings, and opinions by communicating. Formal communication is one that passes through predefined channels of communication throughout the organization. On the contrary, Informal communication refers to the form of communication which flows in every direction, i.e. it moves freely in the organization.
Definition of Formal Communication
The communication in which the flow of information is already defined is termed as Formal Communication. The communication follows a hierarchical chain of command which is established by the organization itself. In general, this type of communication is used exclusively in the workplace, and the employees are bound to follow it while performing their duties.
Example: Requests, commands, orders, reports etc.
The formal communication is of four types:
• Upward or Bottom-up: The communication in which the flow of information goes from subordinate to superior authority.
• Downward or Top-down: The communication in which the flow of information goes from superior to subordinate.
• Horizontal or Lateral: The communication between two employees of different departments working at the same level.
• Crosswise or Diagonal: The communication between the employees of two different departments working at different levels.
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